Site widget with your company's look and feel
Decide which channels to publish
See the widget on the lower left side of the screen. This widget can be embedded on your website in a matter of seconds. You can control which channels your customers can use and how each channel is routed.
All channels are built-in within the CEMax platform, there is no need for external APIs. You can have customers chat with an AI virtual agent. Customers can perform self-service activities using the built-in API integration to Mastercard.
The widget shows the available communication methods. The first button will open the chat screen. Press the lower red button to open the chat window, write Hi or any other text to initiate the conversation. You can alternatively choose WhatsApp or any other communication type.
Via CEMax’s back office you can easily change the colors, messaging, icons and match the widget screen to your brand. The chat window is multilingual, and you can support customers in different languages.
Experience CEMax's virtual agent
Connected to Mastercard open banking APIs
The demo we created uses information stored in the Mastercard’s Sandbox. You can try different options and received online Reponses from Mastercard. In production we will work with you and create the conversational AI you need.
Our virtual agent can understand free text and supports customer’s sentiment. The virtual agent can route chats to a live agent, open cases and execute workflows within the CEMax’s platform. Contact us and we will show you how these features can work for you.